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ITIL
Management of IT projects, products, services and organizations
Learn how to effectively build, develop and optimize user-friendly IT. Both for suppliers and users of IT services. ITIL is compatible with a number of other standards. Top preparation, practical demonstrations and a guarantee of certification await you.
ITIL Black Friday
Se slevovým kódem: EXAM
ITIL® 4 Foundation
Fundamentals of digital transformation and transition to modern Service Management
Course offer
Since 2007, the most significant update is more flexible, agile, connected with DevOps and ready to accelerate your career!
We have certified the very first companies such as O2, IBM and other major players. ITIL is one of our greatest strengths and that is the reason we got involved in the development of the new version of ITIL 4. We are proud to present you a top-quality course on which we have spent thousands of hours improving. In short, we did everything to make you excited!
ITIL® 4 Foundation
Fundamentals of digital transformation and transition to modern Service Management
Designed for IT managers of agile, engineering and digital teams
Explore the disciplines of digital transformation for the design, design and operation of IT services. These are the 4 modules of the Managing Professional "stream".
ITIL® 4 Specialist: High Velocity IT
How to use Agile, Lean, Cloud and Automation for fast delivery and maximum value
ITIL 4 Specialist: Drive Stakeholder Value
It involves collaboration between the service provider, customers, suppliers, and partners
ITIL® 4 Specialist: Create, Deliver & Support
Key aspects of creating, delivering & supporting IT services
ITIL® Strategist: Direct Plan & Improve
How to create IT with effective strategic leadership
ITIL® Strategic Leader (ITIL SL) consists of two modules
The ITIL® Strategic Leader (ITIL SL) recognizes the value of ITIL® not only for IT operations, but for all digitally enabled services. Becoming an ITIL® Strategic Leader (ITIL SL) demonstrates that an individual has a clear understanding of how IT influences and drives business strategy.
ITIL® Strategist: Direct Plan & Improve
How to create IT with effective strategic leadership
ITIL® Leader Digital & IT Strategy
How to align digital business strategy with IT strategy
ISO/IEC 20000 IT Service Management courses
The greatest benefit of ITSM according to the ISO 20000 standard is that it helps you to design the organizational structure, interrelationship between processes and requirements that are recommended in the ITIL libraries.
ISO 20000™ Foundation
Become an irreplaceable IT service management manager with ISO 20000
ISO/IEC 20000 Internal Auditor
How to conduct an internal audit according to ITSM, including a proposal for IT improvement.
ISO/IEC 20000 Lead Auditor
Delve into computer science, from coding basics to advanced algorithms.
ITIL® 4 simulation
Master a 24-month IT project in 8 hours.
Without knowledge of the methodology, management simulations create space for learning the best practice of IT Service Management according to ITIL in real situations, but on a safe scenario of "simulated data", not a live environment.
ITIL® 4 practical simulation
The simulation will teach you how to practically use agile elements with DevOps support in ITIL
Apollo 13™
The Apollo 13 simulation will prepare your team for any successful ITSM project
Mars Lander - ITIL 4 Simulace
ITIL 4 practically - we will teach you what 90% of graduates have no idea about
ITIL® Assessment
A comprehensive tool for measuring service management capabilities and maturity of an organization's Service Value System (SVS).
ITIL Assessment enables the following approaches:
(1) Capability assessment
(2) Maturity assessment
(3) Comprehensive assessment
FAQ
All questionsWhat is ITIL?
The acronym IT Infrastructure Library represents the know-how of best practices used by organizations for effective IT Service Management. Key benefits include:
effective investment in IT
management management system
increasing the availability and quality of services
What is the difference between COBIT and ITIL?
While ITIL focuses on providing best practices for managing IT services and processes, COBIT focuses on controlling and managing IT from a corporate governance perspective.
Many organizations use both frameworks simultaneously to get a comprehensive and balanced approach to managing their IT operations.
How can I take the final exam and get certified?
Final exam is included in the training price and takes place after the training. You can choose between two exam formats:
a) Paper-based at TAYLLORCOX Campus.
b) Online. You will receive an exam voucher along with instructions on how to book your online exam.
You can choose your preferred exam format on the first day of training. You can also purchase Take2 Option, with which you get a second attempt free of charge in case you fail your first exam attempt. Second attempt always takes place online.
You can download your PeopleCert certificate 2-3 business days after you have successfully passed the final exam.
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