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ISO 20000™ Foundation

A comprehensive IT management system

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  • Nevyžaduje praxi

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Who is the course for

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ITIL and ISO 20000 are 2 sides of the same IT management coin.

While ISO 20000 answers the question of "what" to do, ITIL shows you "how" to do it.

ISO 20000 will teach you how to design / implement and develop a functional system for managing IT services and products, ITIL contains exactly those recommendations (best practices) that are proven to set exactly these processes embedded in ISO 20000.

And that's not all, in this course we will teach you how to use the ISO 20000 standard as a helpful tool in IT organizations for the design, development and management of IT products and services.

What will you learn

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  • User-friendly applications and how to define scope
  • Strategically manage IT, the goals and processes associated with it
  • Internal and certification audits, progress in the entire life cycle of ITSM
  • Relationship of ISO 20000 to ITIL® and others such as ISO 9001, ISO 22301, ISO/IEC 27001

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Timeline

Day 1

09:00 – 17:00 Introduction to ITSM
  • ISO 20000 Standards
  • Certification Scheme
Service Management System
  • Processes and Requirements
How to Set Up Processes with ISO Standards
  • ISO/IEC 20000-1 Service Management System Requirements
  • ISO/IEC 20000-2, ISO/IEC 20000-3:2012

Day 2

09:00 – 17:00 ITIL vs ITSM
  • ISO 20000 Requirements Mapping
  • How to Meet Requirements with ITIL
Step-by-Step Implementation of ISO 20000
  • Examples Across the ITSM Lifecycle
Highlights from Other Norms and Standards
  • ISO/IEC TR 20000-5Exemplar Implementation Plan for ISO/IEC 20000-1
  • ISO/IEC 20000-6:Requirements for Bodies Providing Audit and Certification of Service Management Systems
  • ISO/IEC 20000-11 Guidance on the Relationship Between ISO/IEC 20000-1 and Service Management Frameworks: ITIL®
Leadership
  • Planning and Evaluation
Certification
  • Practice Test and Evaluation
  • Official ISO 20000 Foundation Exam
  • Block length 90 min.
  • Teaching hours 16
  • Refreshments Yes
  • Exam Yes

The ISO 20000 Foundation course will show you how to properly implement an integrated process approach to effectively deliver IT services to meet business and customer needs.

The certification exam is administered as part of the training on the last day of the course. Candidates who participate in the virtual classroom course will also take the certification exam online.

Prestigious certification included

ISO 20000 Foundation

ISO 20000 Foundation by TAYLLORCOX is an internationally accredited certificate.

The indisputable advantage of our accredited programs is the British Diploma Certificate of Attendance "ISO 20000-1" issued by (ATO) Accredited Training Organization TAYLLORCOX. We are an ISO / PeopleCert Certified Partner

Certification instructions

Exam format

Exam duration: 60 minutes

Number of questions: 40

Minimum pass rate: 24/40

Closed book policy

Frequently asked questions

All questions

What is ISO?

The International Organization for Standardization is an international non-profit organization based in Geneva, Switzerland. ISO develops and publishes international standards that serve as a reference framework for products, services and systems to ensure quality, efficiency and interoperability at a global level. The standards include various areas such as quality, environment, information security, etc.

What is ISO 20000?

ISO/IEC 20000 is an international standard for IT service management that provides a set of requirements and frameworks for the effective delivery and management of IT services.

What is ITSM and ISO 20000?

Information Technology Service Management (ITSM) is a set of practices, methodologies and tools used to manage and deliver IT services to organizations.

ISO/IEC 20000 is an international standard for IT service management that provides a set of requirements and frameworks for the effective delivery and management of IT services.

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We are a leading certification company with more than a decade of experience in the Czech Republic.
Our expertise covers a range of industries from IT through public administration to healthcare.

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