ITIL® Assessment

ITSM and SVS maturity assessment

Requirements:
  • Nevyžaduje praxi

This workshop is intended for TOP managers of organizations, members of project offices and senior managers, who are interested in quickly and efficiently finding out the state of the organization's SVS in comparison with proven best-practices approaches.

Using a structured method (powered by PeopleCert), you will work out the current maturity of key and supporting areas. In this way, you will get an objective review of strengths, weaknesses and proposed measures, as well as priorities for more effective management.

With ITIL Assessment, you can better assess and compare current performance and plan effectively than ever before. Whether from the position of project manager, director, sponsor, top management or investor.

The ITIL Assessment is thus intended to:

  • Organization management

  • IT Service Managers

  • Audit & Assurance to Managers

What will you learn

More information
  • The maturity level of your organization
  • Your organization's competency level
  • Comparison of current performance and effective planning
  • An objective and comprehensive assessment of your organization's capabilities

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Timeline

Day 1

09:00 – 10:30 ITIL Assessment - Approach & Evidence
  • Capability Assessment
  • Maturity Assessment
  • Comprehensive Assessment
Evidence gathering
  • Document Review
  • Key Stakeholder Interviews
  • Systems and Records Review
  • Surveys
  • Direct Observation
10:30 – 10:45 Přestávka
10:45 – 12:15 ITIL AuditMaturity Assessment Scoring
  • Levels 1 - 5
12:15 – 13:15 Přestávka na oběd
13:15 – 14:45 Capability Assessment Scoring
  • Levels 0 - 5
14:45 – 15:00 Přestávka
15:00 – 17:00 Presenting results
  • Audit output
  • Current status
  • Weaknesses / strengths
Summary and conclusion
  • Block length 90 min.
  • Teaching hours 8
  • Refreshments No
  • Exam No

The ITIL Maturity Model does not assess an organization's adoption or adherence to ITIL guidelines. It assesses an organization's service management capabilities regardless of the ITSM guidelines or best practices referenced.

Prestigious certification included

ITIL® Assessment

We received the AXELOS award license ITIL Consulting Partner

TAYLLORCOX is an officially licensed audit firm. Qualified and authorized by the owner of the Axelos methodology to carry out assessments and ITIL certification audits. Audits that mean more than just obtaining a prestigious certification.

What does cooperation mean to you?

  • Access to the full official version of ITIL Assessment

  • Improving the ITIL methodology using the ITIL Maturity Model

  • A leading independent management system assessment and recommendation

  • Use of Axelos' professional know-how and intellectual property

  • Exclusive output reporting and benchmarking, including draft measures

  • High standard of audit quality in the field of IT Service Management and ITIL methodology

Certification instructions

Exam format

Frequently asked questions

All questions

What is ITIL?

The acronym IT Infrastructure Library represents the know-how of best practices used by organizations for effective IT Service Management. Key benefits include:

  • effective investment in IT

  • management management system

  • increasing the availability and quality of services

Can the P3M3 Audit end with certification?

Yes, the audited organization can also obtain the prestigious international P3M3 certification confirming the level of maturity in the field of project, program and portfolio management.

This certificate is based on findings obtained by an accredited partner during an in-depth audit. So it is not an individual PRINCE2 Foundation type certification, but a certificate issued by the given organization.

TAYLLORCOX is the only Accredited Consultant Partner (ACP) in the Czech Republic, which is authorized to perform P3M3 audits and accompanying services (ex. consultations).

How does IT4IT relate to the ITIL framework and ITSM?

IT4IT builds on older best practices, such as ITIL, and learns from their inadequacies due to their focus but also to age and the associated change in individual aspects of the IT business.

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