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ISO/IEC 20000 Internal Auditor
Process model designed for managing IT processes
ISO 20000 Internal Auditor is the latest program in the field of IT Service Management.
The target group is ITIL graduates. If you combine knowledge of ITIL & ITSM, you will get know-how: what needs to be done (ISO 20000), how to do it (ITIL), so that the result is an effective - management-driven organization.
IT managers
Internal auditors
Project managers from the field of IT
Owners of IT processes or IT services (ITSM)
Employees responsible for IT service management procedures and systems
What will you learn
More information- Standardize IT Service Management policies and processes
- Set up IT services and related contractual relationships correctly
- Define guidelines for the IT service management system of services
- Master setting principles and processes for designing, transitioning, operating and improving ITSM
Terms
Fully booked
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Timeline
- Block length 90 min.
- Teaching hours 16
- Refreshments Yes
- Exam Yes
ISO 20000 is the defacto ISO 9001 for IT companies. It focuses on quality, process efficiency and cost effectiveness in IT. The standard is complemented by the best practice IT Infrastructure Library (ITIL) and ITSM.
Prestigious certification included
ISO/IEC 20000 Internal Auditor
In addition to useful knowledge and skills, reference materials, successful graduates will take away a certificate issued by ATO (Accredited Training Organisation) TAYLLORCOX.
The certification exam takes place as part of the training on the last day of the course. Candidates who participate in the course in the form of a virtual classroom will also take the certification exam online.
Exam format
Duration: 60 minutes
Closed book policy
Number of questions: 30
Pass mark: 18/30
Frequently asked questions
All questionsWhat is ISO?
The International Organization for Standardization is an international non-profit organization based in Geneva, Switzerland. ISO develops and publishes international standards that serve as a reference framework for products, services and systems to ensure quality, efficiency and interoperability at a global level. The standards include various areas such as quality, environment, information security, etc.
What is ISO 20000?
ISO/IEC 20000 is an international standard for IT service management that provides a set of requirements and frameworks for the effective delivery and management of IT services.
What is ITSM and ISO 20000?
Information Technology Service Management (ITSM) is a set of practices, methodologies and tools used to manage and deliver IT services to organizations.
ISO/IEC 20000 is an international standard for IT service management that provides a set of requirements and frameworks for the effective delivery and management of IT services.
Your next career step
ISO 20000™ Foundation
Become an irreplaceable IT service management manager with ISO 20000
ISO/IEC 20000 Lead Auditor
Delve into computer science, from coding basics to advanced algorithms.
ISO/IEC 20000 Lead Implementer
Become an irreplaceable IT service management manager with ISO/IEC 20000
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