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ISO/IEC 20000 Lead Auditor
Skills required for conducting an ISO 20000 audit
- ISO 20000 Foundation certification
You will use the ISO 20000 Lead Auditor certification in positions with responsibility for SMS (Service Management System).
The key skills will guide you through the entire audit life cycle, including supporting audit techniques within the audit, as a member of the audit team, or as the head of the certification body.
Auditor in training and ITSM lead auditor
Project manager or consultant responsible for ITSM
Manager with responsibility for Service Management System
Professional advisors and technical experts of Internal and External Audits
What will you learn
More information- You will gain the skills of a lead auditor
- Implement audit, corrective and preventive measures
- Compile documentation and revise IT Service Management
- Understand the connection between ITIL 4 and SMS (Service Management System)
Terms
Fully booked
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Timeline
- Block length 90
- Teaching hours 16
- Refreshments Yes
- Exam Yes
Kurz vás připraví na auditorské zkoušky v oblasti systému správy služeb (SMS) podle normy ISO 20000, v souladu s požadavky ISO 19011 a ISO 17021.
Certifikační zkouška probíhá v rámci školení poslední den kurzu. Kandidáti, kteří se účastní kurzu formou virtuální třídy, absolvují certifikační zkoušku rovněž online.
Prestigious certification included
ISO/IEC 20000 Lead Auditor
ISO 20000 Lead Auditor from TAYLLORCOX is an internationally accredited certificate.
The indisputable advantage of our accredited programs is the British Diploma Certificate of Attendance "ISO 20000-1" issued by (ATO) Accredited Training Organization TAYLLORCOX. We are an ISO / PeopleCert Certified Partner.
Exam format
Exam duration: 60 minutes
No. of questions: 35
Pass mark: 21/35
Closed book policy
Frequently asked questions
All questionsWhat is ISO?
The International Organization for Standardization is an international non-profit organization based in Geneva, Switzerland. ISO develops and publishes international standards that serve as a reference framework for products, services and systems to ensure quality, efficiency and interoperability at a global level. The standards include various areas such as quality, environment, information security, etc.
What is ISO 20000?
ISO/IEC 20000 is an international standard for IT service management that provides a set of requirements and frameworks for the effective delivery and management of IT services.
What is ITSM and ISO 20000?
Information Technology Service Management (ITSM) is a set of practices, methodologies and tools used to manage and deliver IT services to organizations.
ISO/IEC 20000 is an international standard for IT service management that provides a set of requirements and frameworks for the effective delivery and management of IT services.
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