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ITIL® 4 Specialist: Create, Deliver & Support
Key aspects of creating, delivering & supporting IT services
- ITIL 4 Foundation
The ITIL 4 Specialist Create, Deliver and Support is aimed at individuals continuing their service management journey.
The course is aimed at ITSM managers and ITSM professionals who manage the operation of IT and digital products and services and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to further update and develop their knowledge.
IT managers and leaders who want to improve service delivery within their organizations.
IT workers and technical specialists involved in the development, delivery and support of IT services.
Professionals working in positions that touch on the management of IT services, including project managers, consultants, application administrators, and IT infrastructure administrators.
Individuals who wish to obtain the ITIL Managing Professional certification.
What will you learn
More information- Build a strong and effective strategic direction
- Learn how to plan and manage resources into effective value streams
- Upgrade performance and efficiency across teams, value streams and workflows
- Get a universal approach across different methodologies (Agile, DevOps, IT4IT, etc.)
Terms
Fully booked
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Timeline
- Block length 90 min.
- Teaching hours 16
- Refreshments Yes
- Exam Yes
This course covers the core activities of service management and extends the current scope of ITIL to include service creation. It focuses on the integration of different value-added streams and their activities in order to create, deliver and support products and IT services, while also including supporting procedures, methods and tools. The course also covers IT service performance monitoring and enables professionals to understand the quality of IT services and methods of improving them. It enables IT professionals to continue providing innovative and reliable IT services based on modern technologies to their customers in a competitive environment.
The course price includes the certification exam.
Prestigious certification included
ITIL® 4 Specialist: Create, Deliver & Support
The course includes 2 official practice tests and the PeopleCert certification test.
The certification exam takes place online after completing the course. Candidates will receive a voucher with which they can reserve the date of the final exam themselves.
As part of purchasing a voucher for the certification exam, you can also purchase the following optional services:
Take2 - Exam insurance and the option of a free retake
PeopleCert Plus Membership - Exclusive membership with access to digital resources, updates, Take2, and other benefits.
PeopleCert Exam Voucher Extension - Extension of the voucher's validity by 6 months.
Exam format
Exam format
40 questions, 90 minutes
Min. pass rate: 28/40
Exam language: English, Spanish, German, Chinese, French
Prerequisites: ITIL® Foundation or ITIL® 4 Managing Professional Transition
Certificate in English language in electronic form
Frequently asked questions
All questionsWhat is the difference between COBIT and ITIL?
While ITIL focuses on providing best practices for managing IT services and processes, COBIT focuses on controlling and managing IT from a corporate governance perspective.
Many organizations use both frameworks simultaneously to get a comprehensive and balanced approach to managing their IT operations.
How does IT4IT relate to the ITIL framework and ITSM?
IT4IT builds on older best practices, such as ITIL, and learns from their inadequacies due to their focus but also to age and the associated change in individual aspects of the IT business.
How can I take the final exam and get certified?
Final exam is included in the training price and takes place after the training. You can choose between two exam formats:
a) Paper-based at TAYLLORCOX Campus.
b) Online. You will receive an exam voucher along with instructions on how to book your online exam.
You can choose your preferred exam format on the first day of training. You can also purchase Take2 Option, with which you get a second attempt free of charge in case you fail your first exam attempt. Second attempt always takes place online.
You can download your PeopleCert certificate 2-3 business days after you have successfully passed the final exam.
Can the PeopleCert exam be retaken?
Taking an exam means investing time, money, and energy. Wouldn't you like to take the exam knowing that if you don't get the result you expected, you can retake it at a fraction of the cost? In case of an unsuccessful result, the Take2 option is available exclusively through Online Proctoring.
If you purchase Take2 exam retake option and fail your first exam, you can retake the exam at no additional cost. Once your official results are available, you will be notified by email to register for the retake exam. The exam will be administered via Online Proctoring, which gives you the flexibility to take the exam at a time that is convenient for you. You have up to 6 months to prepare for and take the retake exam from the date of your first exam.
Can the validity of the exam voucher be extended?
Vouchers for PeopleCert online certification exams are issued with limited validity. Requests to extend vouchers are subject to a fee charged by the PeopleCert authorizing body.
The validity of an online exam voucher can be extended by 6 months.
In order for the voucher to be extended, it must still be valid and before its expiration date. If the voucher is no longer valid, an extension cannot be purchased and a new voucher must be purchased.
Voucher extensions can be purchased for the following exams:
ITIL®
MoP®
M_o_R®
MSP®
P3O®
PRINCE2®
PRINCE2 Agile®
*The voucher must be purchased from TAYLLORCOX. Vouchers from other suppliers cannot be extended by TAYLLORCOX.
What is PeopleCert Plus Membership?
PeopleCert Plus is an exclusive annual membership that opens the door to all the essential tools you need for successful certification and maintaining your expertise. Whether you are preparing for ITIL®, PRINCE2®, or other globally recognized PeopleCert certifications, Plus membership gives you a head start.
What you get with membership:
Access to the official library - get unlimited access to more than 150+ official publications - manuals, practical guides, templates, studies, and more.
Mock exams & exam insurance (Take2) - prepare without stress. If you don't pass the exam the first time, you get a second attempt for free.
Digital badges and expert profile – share your achievements with digital certificates and gain access to the professional CPD (Continuing Professional Development) portal.
Maintain the validity of your certifications – collect CPD points every year and extend the validity of your certifications without having to retake the exams.
Exclusive webinars & masterclasses - gain access to expert lectures and webinars with industry experts.
Practical templates and guides - ITIL® Practice Guides, process templates, roles, checklists, implementation examples, and more.
Why PeopleCert Plus?
Higher exam success rates thanks to preparation with official resources
Save money on retakes
Get long-term access to up-to-date know-how
Ideal for individuals and corporate teams
Membership is mandatory but highly recommended, especially if you want access to mock tests, second attempts, or official study materials. The benefits apply to any exam you take during your membership.
After paying for your order, we will send you an access code and instructions for activating your membership in your PeopleCert account.
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