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ITIL® 4 practical simulation
ITIL 4 brings agile elements with DevOps support.
- Nevyžaduje praxi
The interactive workshop can be configured to your department, organizational structure, projects, goals, budgets... In short, it will fully immerse you in your problems and help you find the ideal approach to IT management both from an internal perspective and from the perspective of external influences and negative forces.
This highly realistic approach will trigger an "aha moment" in each participant, realizing the benefits of IT management according to the new ITIL 4 framework, especially from the perspective of using agility and devops.
The simulation can therefore be recommended for positions in
Operations
Development
IT Project Management
Senior Executive, Business
What will you learn
More information- Present Agile and DevOps in ITIL 4
- Demonstrate the use of SVS (Service Value System)
- Accelerate the successful implementation of ITIL in the organization
- Clearly communicate the specific benefits in your organization
- Communicate the benefits of ITIL, turn opponents into ITIL 4 advocates
- Build highly effective teams for IT Service Management
Terms
Fully booked
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Timeline
- Block length 90 min.
- Teaching hours 8
- Refreshments Yes
- Exam Yes
ITIL 4 brings agile elements with DevOps support. The key to the entire framework is now the Service Value System. For practical acquisition of these skills, we bring a licensed interactive workshop. The scenario is based on IT roles in a software development environment. The simulation uses a highly realistic environment. It will guide you through the entire life cycle from service design and development, to their implementation and management.
Frequently asked questions
All questionsWhat is ITIL?
The acronym IT Infrastructure Library represents the know-how of best practices used by organizations for effective IT Service Management. Key benefits include:
effective investment in IT
management management system
increasing the availability and quality of services
What is the difference between COBIT and ITIL?
While ITIL focuses on providing best practices for managing IT services and processes, COBIT focuses on controlling and managing IT from a corporate governance perspective.
Many organizations use both frameworks simultaneously to get a comprehensive and balanced approach to managing their IT operations.
How does IT4IT relate to the ITIL framework and ITSM?
IT4IT builds on older best practices, such as ITIL, and learns from their inadequacies due to their focus but also to age and the associated change in individual aspects of the IT business.
Your next career step
ITIL® 4 Foundation
Fundamentals of digital transformation and transition to modern Service Management
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+420 222 553 101
- Otevřeno Po–Pá, od 9:00 do 17:00
