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FAQ
FAQ
What is ITIL?
The acronym IT Infrastructure Library represents the know-how of best practices used by organizations for effective IT Service Management. Key benefits include:
effective investment in IT
management management system
increasing the availability and quality of services
What is the difference between COBIT and ITIL?
While ITIL focuses on providing best practices for managing IT services and processes, COBIT focuses on controlling and managing IT from a corporate governance perspective.
Many organizations use both frameworks simultaneously to get a comprehensive and balanced approach to managing their IT operations.
How can I take the final exam and get certified?
Final exam is included in the training price and takes place after the training. You can choose between two exam formats:
a) Paper-based at TAYLLORCOX Campus.
b) Online. You will receive an exam voucher along with instructions on how to book your online exam.
You can choose your preferred exam format on the first day of training. You can also purchase Take2 Option, with which you get a second attempt free of charge in case you fail your first exam attempt. Second attempt always takes place online.
You can download your PeopleCert certificate 2-3 business days after you have successfully passed the final exam.
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