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Apollo 13™

The best simulation for learning the ITIL IT methodology

Requirements:
  • English

terms +420 222 553 101

Who is the course for

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For teams of 8 - 12 participants.

ITIL® is an effective IT management tool. Nevertheless, are you one of the organizations that have invested in the training of their employees, but are you unable to translate this knowledge into practical benefits?

The use of "best practice" requires a change in the attitude of stakeholders. And that's exactly what this simulation is about. Using practical examples, you will try the application of ITSM best practices in the organization.

The ITSM simulator helps teams:

  • improve communication

  • become a more efficient team

  • use the potential of agile management

  • necessary opportunity of members in the organization

  • understand internal company processes, inputs and outputs

What will you learn

More information
  • more effective communication and cooperation
  • pragmatic and continuous improvement of services
  • clearly defined, agreed tasks, roles and responsibilities
  • easier coordination of people, processes, products and partners

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This course can be customized - either as an individual training 1:1 or for your team. Just leave us your contact and we will contact you with options tailored to your needs.

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Timeline

Day 1

09:00 – 09:30 Introduction
  • Goals of the day
  • Brief description
  • Introduction to the Apollo 13 simulation
09:30 – 09:40 Round 1 - instructions
  • Team "1" builds the rocket
  • There "2" design the mission control center
  • Results: Cost record, error record, rocket, process
– 10:15 Round 1 - design
  • The team starts picking cards to build the correct version
  • PM writes known bugs
  • The change manager prepares a transition checklist
  • The support team will design the process flow
10:15 – 10:30 Round 1 - reflection
  • experience gained
  • preparation for the next round
10:30 – 10:45 Coffee break
10:45 – 11:00 Round 2 - instructions
  • Preparing for Launch
  • A change leader leads the transition
  • Process implementation, known bugs, CMDB
  • New roles: (incident), mission director (cost record), etc.
11:00 – 11:30 Round 2 - transition
  • Sharing the process
  • Make sure everyone knows the process
  • Share known bugs, create a knowledge base
11:30 – 12:00 Round 2 - execution
  • Rocket launch
  • Flight control system
12:00 – 13:00 Lunch break
13:00 – 14:30 Round 3
14:30 – 14:45 Coffe break
15:00 – 16:30 Summary, evaluation and conclusion
  • Block length 90
  • Teaching hours 8
  • Refreshments Yes
  • Exam No

Number of participants: min. 8,  max 12. Insufficient number of participants means that some in your team will have duplicate functions, which has a negative effect on the realization of the simulation.

Frequently asked questions

All questions

What are Business Simulations?

Business Simulations are interactive workshops in which teams of employees work on challenging issues within a simulated environment. The environment can be the same or a totally different context to the 'normal' working environment. In a simulation each participant will play a role and has specific tasks, responsibilities and authority.

How does the simulation work?

Participants must discuss and agree how they will work together as a team. Business Simulations are facilitated by trainers who provide the team with support and instructions and who also helps the team reflect on their experiences and what they have learned. The facilitator can also help reflect on how to translate the learning points into the participants own working environment. Simulations are played in a number of rounds so that participants can see, feel and experience improvements as the simulation progresses. It is the reflection moments between rounds when people learn and make improvement choices that will have an impact in the next round.

How many participants are required for the simulation?

Our business simulations are designed for a group of 8 - 12 participants.

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