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ITSM

ISO 20000 IT Service Management

ITIL and ITSM according to ISO 20000-1 are two sides of the same coin for process design and implementation. While ITIL will show you best practice, ITSM according to ISO 20000-1 will teach you how to align these processes into effective IT processes.

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Course offer

IT Service Management Foundation (by ISO/IEC 20000-1)

ISO 20000™ Foundation

ISO 20000™ Foundation

Become an irreplaceable IT service management manager with ISO 20000

Expertise

IT Service Management Auditor by ISO/IEC 20000-1

The courses follow on from Fundamentals of ITSM and develop skills to senior consulting / consulting / or audit level.

ISO/IEC 20000 Internal Auditor

ISO/IEC 20000 Internal Auditor

How to conduct an internal audit according to ITSM, including a proposal for IT improvement.

Expertise
ISO/IEC 20000 Lead Auditor

ISO/IEC 20000 Lead Auditor

Delve into computer science, from coding basics to advanced algorithms.

Expertise

FAQ

All questions

What is ITSM and ISO 20000?

Information Technology Service Management (ITSM) is a set of practices, methodologies and tools used to manage and deliver IT services to organizations.

ISO/IEC 20000 is an international standard for IT service management that provides a set of requirements and frameworks for the effective delivery and management of IT services.

How does the final exam and certification work?

The final exam can be taken:

a) Online from the comfort of your home.

b) On paper at the TAYLLORCOX campus.

If you are interested, you can purchase additional exam insurance, with which you get a second attempt for free in the event of failure on the first attempt.

The outcome of a successfully completed exam is a prestigious, accredited and globally recognized certificate.

Can I get an ISO company certification from TAYLLORCOX?

Yes. At Taylorcox, we have developed a unique three-phase certification process that allows us to proceed with unrivaled speed and efficiency.

We will train your employees, prepare a package of complete documentation for you and conduct an internal audit, on the basis of which you will receive confirmation that your company processes comply with strict international standards.

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Certification institution with deep knowledge

We are a leading certification company with more than a decade of experience in the Czech Republic.
Our expertise covers a range of industries from IT through public administration to healthcare.

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Swirl logoTM je ochranná známka společnosti AXELOS Limited. ITIL® je registrovanou ochrannou známkou AXELOS Limited. PRINCE2® je registrovanou ochrannou známkou AXELOS Limited. MSP® je registrovanou ochrannou známkou AXELOS Limited. M_o_R® je registrovanou ochrannou známkou AXELOS Limited. RESILIA™ je registrovanou ochrannou známkou AXELOS Limited & TAYLLORCOX is Licensed Affiliate Partner of IT Preneurs. AXELOS® is a registered trade mark of AXELOS Limited. Copyright© AXELOS Limited 2009. Copyright© AXELOS Limited 2017.