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ISO/IEC 20000 Lead Implementer
This training gives you a unique opportunity to gain a deep understanding of the requirements of the ISO/IEC 20000-1 standard and best practices that will help you not only with the implementation of a service management system, but also with its long-term effective management and maintenance.
- The main requirements for participation in this training are basic knowledge of ISO standards for management systems, general awareness of ISO/IEC 20000-1, and knowledge of the principles of management system implementation.
The ISO/IEC 20000 Lead Implementer training is intended for:
Managers or consultants who are involved in and responsible for the implementation of a service management system in an organization
Managers and employees who want to help their organization meet service requirements and provide added value
Project managers, consultants or professional advisors who are striving to master the implementation of a service management system based on the requirements of the ISO/IEC 20000-1 standard
Individuals responsible for compliance with the requirements of the ISO/IEC 20000-1 standard in an organization
Members of the service management system implementation team
What will you learn
More information- You will gain a comprehensive understanding of the concepts, approaches, methods and techniques used in the implementation and effective management of a Service Management System (SMS).
- You will learn about the interconnection of ISO/IEC 20000-1, standards within the ISO/IEC 20000 series, and other ISO standards.
- You will gain the ability to interpret the requirements of the ISO/IEC 20000-1 standard in the specific context of the organization.
- You will gain the necessary knowledge and professional skills to support an organization in effectively planning, implementing, managing, monitoring and maintaining a service management system.
- You will gain expertise to advise organizations on implementing best practice service management systems.
Terms
Fully booked
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Timeline
- Block length 90
- Teaching hours 40
- Refreshments Yes
- Exam Yes
The training aims to provide a deep understanding of the requirements of the ISO/IEC 20000-1 standard, as well as the best practices and approaches used in the implementation and subsequent maintenance of a service management system.
Prestigious certification included
ISO/IEC 20000 Lead Implementer
Successful graduates will receive internationally accredited ISO/IEC 20000 Lead Implementer certification from TAYLLORCOX. This certificate is proof of professional competence in the field of IT Service Management and confirms that the graduate is not only able to understand the requirements of the standard, but also to successfully lead an implementation project from analysis to certification audit. For professionals, this means a strong competitive advantage in the job market, and for organizations, it means the certainty that their system will be implemented and operated according to the highest international standards.
ISO/IEC 20000 Lead Implementer exam topics:
Principles and requirements of the ISO/IEC 20000-1:2018 standard
Planning and managing the implementation of a service management system (SMS)
IT Service Management operational processes (incident, change, SLA, continuity, availability, etc.)
SMS monitoring, measurement, and internal audits
Continuous improvement and preparation for the certification audit
Exam format
Exam format
Duration: 60 minutes
Number of questions: 40
Minimum pass score: 24 points (60%)
Language: Czech / English
Question type: multiple choice, always one correct answer
Other conditions: closed book – no materials may be used
Frequently asked questions
All questionsWhat is ISO?
The International Organization for Standardization is an international non-profit organization based in Geneva, Switzerland. ISO develops and publishes international standards that serve as a reference framework for products, services and systems to ensure quality, efficiency and interoperability at a global level. The standards include various areas such as quality, environment, information security, etc.
What is ISO 20000?
ISO/IEC 20000 is an international standard for IT service management that provides a set of requirements and frameworks for the effective delivery and management of IT services.
What is ITSM and ISO 20000?
Information Technology Service Management (ITSM) is a set of practices, methodologies and tools used to manage and deliver IT services to organizations.
ISO/IEC 20000 is an international standard for IT service management that provides a set of requirements and frameworks for the effective delivery and management of IT services.
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