FAQ

What is ITSM and ISO 20000?

Information Technology Service Management (ITSM) is a set of practices, methodologies and tools used to manage and deliver IT services to organizations.

ISO/IEC 20000 is an international standard for IT service management that provides a set of requirements and frameworks for the effective delivery and management of IT services.

How does the final exam and certification work?

The final exam can be taken:

a) Online from the comfort of your home.

b) On paper at the TAYLLORCOX campus.

If you are interested, you can purchase additional exam insurance, with which you get a second attempt for free in the event of failure on the first attempt.

The outcome of a successfully completed exam is a prestigious, accredited and globally recognized certificate.

Can I get an ISO company certification from TAYLLORCOX?

Yes. At Taylorcox, we have developed a unique three-phase certification process that allows us to proceed with unrivaled speed and efficiency.

We will train your employees, prepare a package of complete documentation for you and conduct an internal audit, on the basis of which you will receive confirmation that your company processes comply with strict international standards.