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ITSM

IT Service Management dle ISO 20000

ITIL a ITSM dle ISO 20000-1 jsou dvě strany jedné mince pro design a implementaci procesů. Zatímco ITIL vám ukáže best practice, ITSM dle ISO 20000-1 vás naučí, jak tyto procesy sladit do efektivních IT procesů.

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