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More about ITIL® Assessment
ITIL Assessment
There are 3 types of evaluation, which have been defined by AXELOS.
Comprehensive evaluation - Evaluation of 7 or more processes as well as components of the ITIL Service Value System
Eligibility assessment - Evaluation of selected procedures, not including the components of the SVS
Maturity assessment - Evaluation of SVS components and up to 6 procedures
Capability & Maturity Levels
The purpose of continuous improvement is to ensure that services and products are constantly aligned - and remain aligned - with the business. The SVS Capability and Maturity Assessment will provide you with the information needed to establish a baseline for your continuous improvement needs, as well as to measure after improvement plans have been implemented. The assessment is therefore an integral part of any continuous improvement program.
Capability levels
Level 0 - The practice lacks any basic capability and is not achieving its purpose.
Level 1 - The practice is not well organised and is carried out as initial/intuitive. May occasionally or partially achieve its purpose through an incomplete set of activities.
Level 2 - Practice systematically achieves its purpose through a basic set of activities supported by specialised resources.
Level 3 - The practice is well defined and achieves its purpose in an organised way using dedicated resources and relying on input from other practices that are integrated into the service management system.
Level 4 - The practice achieves its purpose in a highly organised manner and its performance is continually measured and evaluated in the context of the service management system.
Level 5 - The practice continuously improves the organisational capabilities associated with its purpose.
SVS Maturity levels
Level 1 - Initial: Work is complete, but the purpose and objectives of the JCS are not always achieved in scope
Level 2 - Managed: Planning and performance measurement is ongoing and the purpose and objectives of the JRC at scale are repeatedly achieved, although not in a standardised way
Level 3 - Defined: Organisation-wide standards provide guidance across the JMS
Level 4 - Quantitative: SVS is data-driven with quantitative performance improvement
Level 5 - Optimizing: SVS is optimized and focused on continuous improvement
Benefits
- More efficient use of budgets.
- Process integration eliminates unnecessary bureaucracy.
- ITIL is tailor-made for IT.
- With the ITIL Assessment, you will measurably improve your skills.
- Satisfaction reinforcement is another of the external outcomes of the ITIL Assessment.
- You will have better control over the implementation of benefits.
- The quality of service will be enhanced.
- You will accelerate the return on your investment.
- Your strengths will get stronger, but most importantly you will improve your weaknesses.
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