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Frequently Asked Questions
What is ITIL?
The acronym IT Infrastructure Library represents the know-how of best practices used by organizations for effective IT Service Management. Key benefits include:
effective investment in IT
management management system
increasing the availability and quality of services
What is the difference between COBIT and ITIL?
While ITIL focuses on providing best practices for managing IT services and processes, COBIT focuses on controlling and managing IT from a corporate governance perspective.
Many organizations use both frameworks simultaneously to get a comprehensive and balanced approach to managing their IT operations.
How does IT4IT relate to the ITIL framework and ITSM?
IT4IT builds on older best practices, such as ITIL, and learns from their inadequacies due to their focus but also to age and the associated change in individual aspects of the IT business.
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