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This module covers all types of engagement and interaction between service providers and their customers, users, suppliers and partners. It focuses on converting demand into value through IT-enabled services.

The course covers key topics such as SLA design, managing multiple suppliers, communication, relationship management, CX and UX design, customer roadmapping and more.

It will provide candidates with the tools to increase stakeholder satisfaction, which is integral to business success in today's competitive environment.

ITIL Specialist Drive Stakeholder Value is aimed at professionals responsible for stakeholder management and integration, those focused on customer experience, and those responsible for supporting partner and supplier relationships.

Accredited training and ITIL 4 Foundation are prerequisites for ITIL® Specialist Drive Stakeholder Value certification.