MB-910 Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Who is this course for?

This course is designed for individuals who are looking to gain a foundational understanding of Microsoft Dynamics 365 Customer Engagement (CRM) applications. It is ideal for those who wish to understand how Dynamics 365 can be used to improve customer engagement processes and enhance customer relationships. The content is tailored to help learners grasp the core functionalities, integration capabilities, and practical applications of Dynamics 365 tools in real-world scenarios.

By enrolling in this course, participants will be equipped with the necessary skills to navigate and utilize the Dynamics 365 environment effectively, making it particularly beneficial for professionals aiming to implement or manage CRM solutions within their organizations. Whether you are new to CRM systems or seeking to enhance your existing skills, this course offers valuable insights into optimizing customer interactions and operational efficiency using Dynamics 365.

Target audience:

• CRM System Administrators

• Customer Service Managers

• Sales and Marketing Professionals

• IT Professionals looking to specialize in CRM systems

• Business Analysts interested in CRM technologies

• Project Managers involved in CRM projects