MB-230 Microsoft Dynamics 365 Customer Service

Who is this course for?

This course is designed for individuals who seek to enhance their skills in managing customer relationships using Microsoft Dynamics 365 Customer Service. It is ideal for those who are involved in customer support, service industries, or any role that emphasizes customer interaction and satisfaction. This training will provide participants with the necessary knowledge to efficiently organize, track, and manage customer service activities.

By completing this course, participants will gain a practical understanding of how to use Dynamics 365 to improve customer service operations and increase customer satisfaction. This will prepare them for responsibilities that include handling customer inquiries, managing cases, and providing effective solutions.

Target audience:

• Customer Service Representatives

• Customer Support Managers

• Technical Support Professionals

• CRM System Administrators

• Service Operations Managers

• IT Professionals looking to specialize in customer service tools