ITIL® Service Strategy

Who is this course for?

This ITIL® Service Strategy course is designed for professionals who are involved in the strategic aspects of IT Service Management. It benefits those looking to understand and apply the processes that align IT services with the core strategies of their organization. This course is particularly suited for individuals who are responsible for the development, delivery, and management of service strategy within a service provider setting.

The course is ideal for IT managers, prospective IT architects, or anyone involved in planning, implementing, and optimizing the ITIL Service Strategy processes. It provides the knowledge necessary to make tactical decisions regarding service design and delivery, ensuring alignment with broader business goals. By the end of the course, participants will have a clear understanding of how strategic decisions impact IT and business outcomes.

Target audience:

• IT Managers and Directors

• Service Strategy Managers

• IT Architects and Planners

• Business Managers responsible for IT services

• IT Consultants

• IT Audit Managers