ITIL® Planning Protection Oper.

Who is this course for?

This course is tailored for professionals aiming to deepen their understanding of IT service management frameworks, emphasizing the ITIL® Planning, Protection, and Optimization (PPO) module. It is ideal for those seeking to enhance their ability to plan, offer, and manage IT services within an organization, ensuring that their IT infrastructures align with business needs effectively.

Participants will gain insights into the practical applications of the ITIL® service design and service strategy processes, with a focus on risk management, capacity planning, and continuity management. The course equips them with the necessary skills to improve service reliability, business continuity, and cybersecurity postures in their respective organizations.

Target audience:

• IT service managers and aspiring service managers

• IT professionals involved in IT service design or strategy

• IT operations managers and staff

• Individuals holding the ITIL® Foundation certificate looking to advance their specialization

• Risk managers and compliance officers

• Business managers responsible for IT services