More information about ISO 20000

Understand the relationship between the ITIL methodology and the ISO 20000 standard

You will be able to apply ITSM best practices and apply the methodology correctly at all levels of the organization.

You will learn how to develop a GAP analysis and design a plan to implement ISO 20000 requirements. You will be able to identify potential issues that limit the applicability of IT Service Management. We will show you how to eliminate them and how to achieve ISO 20000 certification.

You will be able to describe and set up the scope, objectives and processes according to each part of the standard. You will develop your own management evaluation report based on KPIs. Based on the report, you will be able to further plan and implement the development of the IT product and service management system.