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Project Communication

The best across traditional and agile project methodologies for the creation and effective communication of project and product visions, strengthening engagement, management of communication with stakeholders, negotiation, motivation and resolution of conflicts within the team in one package.

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Who is the course for

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The course is suitable for anyone who, in their project roles, communicates with customers, partners, organization management, coordinates team activities or participates in managing and leading people.

  • Project manager

  • Team manager

  • Business manager

  • Program and portfolio manager

  • Product owner

  • SCRUM Master

What will you learn

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  • How to increase project success with a well-defined communication strategy
  • How to ask powerful questions and get an accurate picture of customer needs
  • How to set up open, transparent and cooperative relationships in a team

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This course can be customized - either as an individual training 1:1 or for your team. Just leave us your contact and we will contact you with options tailored to your needs.

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Timeline

1st Day

09:00 – 10:30 Effective communication of project and product visionsCommunication in projects – what is it and what are the benefits of good communication
  • Introduction to general communication
  • Definition of communication
  • Communication noise
  • Perceptual errors
10:30 – 10:45 Coffee Break
10:45 – 12:30 Introduction to General Communication
  • How and What We Communicate
  • Asking Questions
  • Types of Questions
  • Closed and Open Questions
  • Chaining
12:30 – 13:30 Lunch
13:30 – 14:45 Active Listening
  • Listening Styles
  • Practice Asking Questions
Design Thinking
  • Using Personas in Customer Needs Analysis
  • Empathic Customer Needs Mapping
14:45 – 15:00 Coffee Break
15:00 – 16:30 Design Thinking
  • Defining the Customer Problem – Pains/Gains
  • Ideation – How to Start Creative Thinking to Get an Attractive Solution
  • Creating a Product Vision

2nd Day

09:00 – 10:30 Product Definition
  • Product Concept in Traditional Approaches vs. Agile
  • Product Descriptions vs. User Stories
Presenting the Product/Project Vision and Specific Solution to the Customer
  • Persuasion Tactics and Techniques
  • Public Presentation of Solutions – Practice
10:30 – 10:45 Coffee Break
10:45 – 12:15 Stakeholder Management
  • Stakeholder Identification
  • Stakeholder Analysis – Salience Model
  • Stakeholder Register and Communication Plan
  • How and What We Communicate
12:15 – 13:15 Lunch
13:15 – 14:45 Conflicts and manipulation
  • Mapping conflicts – when they occur and what triggers them
  • Conflict management strategies
  • Communication techniques for conflict management – ​​practice
Manipulation
  • How to recognize that someone is trying to manipulate us
  • Defense strategies against manipulation – practice
  • The ethical dimension of manipulation
14:45 – 15:00 Coffee Break
15:00 – 16:30 Negotiation
  • Negotiation weapons and when to use them
  • Ethical dilemmas - practicing negotiation skills
Motivation
  • Maslow's pyramid of needs and people's motivational positions
  • Working with vision, stories
  • Positive affirmations
Feedback
  • Types of feedback
  • How and when to provide feedback correctly
  • Feedback providing techniques - training
  • Block length 90 min.
  • Teaching hours 16
  • Refreshments Yes
  • Exam No

You will gain experience proven in practice, try out many simple and functional practices through games and exercises on a model project, learn something about yourself and your communication competencies using a set of tests and questionnaires, individual and group reflection and feedback.

Download the app,
before you come to the course

Contains consolidated terms and definitions of thousands of managerial terms in the field of project, program, portfolio, risk, enterprise architecture, security and personal data protection.

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