Frequently Asked Questions

What are Intro courses?

These are short managerial introductions to individual methodologies that will introduce you to the issue and help you decide on the right course.

Will I get a certificate after attending an Intro course?

Yes! After the training, you receive an internationally recognized certificate for participating in the training.

What is ITIL?

The acronym IT Infrastructure Library represents the know-how of best practices used by organizations for effective IT Service Management. Key benefits include:

  • effective investment in IT

  • management management system

  • increasing the availability and quality of services