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ITIL 4+ Stakeholders Masterclass

Customer relationship management

Requirements:
  • Nevyžaduje praxi

terms +420 222 553 101

Who is the course for

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The ITIL 4+ Stakeholders Masterclass is intended for everyone in the position of customer relations manager. Especially to those outside of IT, but in some relation to IT services.

Acquire the latest knowledge and perfect the techniques that will make you a formidable customer relationship manager. In the ITIL 4+ Stakeholder Masterclass course, we will show you the best of ITIL 4 for your managerial role and solving typical tasks with the IT department.

What will you learn

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  • Increase the speed of innovation
  • Increase the useful value of IT services for their users
  • Digitalisation of the organization's final products and services
  • Introduction of new forms of work and digitization of the IT department

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This course can be customized - either as an individual training 1:1 or for your team. Just leave us your contact and we will contact you with options tailored to your needs.

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Frequently asked questions

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What is ITIL?

The acronym IT Infrastructure Library represents the know-how of best practices used by organizations for effective IT Service Management. Key benefits include:

  • effective investment in IT

  • management management system

  • increasing the availability and quality of services

How does IT4IT relate to the ITIL framework and ITSM?

IT4IT builds on older best practices, such as ITIL, and learns from their inadequacies due to their focus but also to age and the associated change in individual aspects of the IT business.

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before you come to the course

Contains consolidated terms and definitions of thousands of managerial terms in the field of project, program, portfolio, risk, enterprise architecture, security and personal data protection.

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