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ISO/IEC 20000-1 | ITSM


ISO/IEC 20000-1

IT Service Management (ITIL & ITSM)

Becoming ISO/IEC 20000-1 Certified Transfer your certification

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ISO/IEC 20000-1 Certification for Outstanding IT Service Management

Certification to ISO 20000-1 IT Service Management ensures that your day to day service delivery is carried out in a way that drives customer satisfaction through improved service and leads to on-going continuous improvement.

As IT service supplier, placed on the record that you just supply your customers outstanding and reliable service with a certification of your IT service management (ITSM) in keeping with ISO/IEC 20000-1. TAYLLORCOX audit your services in keeping with the international commonplace for IT service management: ISO/IEC_20000. As a generic management system. Improve your IT service management system semipermanent and build trust within the services you supply.

3 steps to ISO/IEC 20000-1 Certification

For a more detailed list of the usual steps needed to get certified to the ISO quality standard, please contact us. Briefly, though, here’s what you’ll need to do. Basically, there will be four major steps in your ISO certification process.



  • Internal Audit

    TAYLLORCOX assessment show you how close you are to being ready for an ISO/IEC 20000-1 certification.

  • Training

    Your staff will require training (Internal Auditor, Manager). It is dependent on their responsibilities.

  • Certification

    During an ISO audit, the auditor(s) will examine your organisation records and will talk with your people.

More information

The benefits for an IT service provider organization working towards and achieving certification against the ISO/IEC 20000 standard are many and varied, dependent upon the organization itself and the business and customers it serves. The key benefits are:

:: Customer satisfaction is increased.
:: IT costs are transparent revealing potential savings.
:: Greater understanding of roles and business objectives.
:: Improve your IT services through proven processes and methods.
:: Illustrate the performance and quality of IT processes and services.
:: Increase productivity of your core business and optimally utilize your resources.


ISO 20000 is a global standard that describes the requirements for an information technology service management (ITSM) system. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework. ISO 20000 also supports other frameworks, such as PRINCE2, TOGAF, etc..

Our ISO certification services cover training, gap analysis, documentation, implementation assistance, internal audit, pre-assessment audit, assistance in selection of the ISO certification body and ensuring successful completion of the ISO certification audit.

TAYLLORCOX experienced auditors possess a high level of expertise, with the training to carry out audits for information security and other quality management systems in many industrial sectors. Through our established worldwide network of professionals, we can provide certification services no matter where you are.



FAQ: IS0/IEC 20000-1 Certification 

  Are there typical pitfalls in an ISO 20000 project?
No management support
Management must understand and communicate why the service provider is seeking certification, and visibly endorse the initiative.

Too little involvement of staff
The advantages of best practice should be explained to everyone in your organization, and all members of staff should be involved as closely as possible during the design of the new ISO 20000 compliant processes.
  We already have ISO 9000 certification - do we need ISO/IEC 20000 as well?
If you are wish to certify your IT Service Management processes specifically, then ISO/IEC 20000-1 is the standard for you. It is not directly related to ISO 9000 but there are some areas of overlap between the standards.
  What is being verified during the ISO 20000 certification audit?
The goal of the ISO 20000 certification audit is to find if your organization meets the ISO 20000 requirements. In general, the ISO 20000 audit relates to the following aspects of your organization:

:: ISO 20000 Process documentation
:: ISO 20000 Process familiarity
:: Adherence to the ISO 20000 Processes
 
 
 
 
 
 
 

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