Get a quick introduction to ITIL and service management essentials with ITIL Lite. Based around a real world financial services case study, this course is suitable for technical, business and executive personnel. ITIL® consists of a coherent set of best practices drawn from many public and business sectors. ITIL® is the appropriate framework for organizations that (regularly) deal with supplying, using or supporting IT services. ITIL® is based on the practice of IT Service Management and is expected to continue to be a guiding framework for a long time.