ISO 20000-1

Overivew

In terms of effective company management, achieving targets and maintaining competitiveness it is essential that services are managed well and efficiently. Nowadays, almost all companies are dependent on information and telecommunication technologies. The introduction of IT service management (ITSM) reflects this fact, and helps the IT services to be provided with quality and efficiency.

Target

IT service management system according to the requirements of ISO 20001 does not apply only to companies that provide IT services to your customers, but also to companies that need to effectively manage the quality of services within their organisation or organisations that require a consistent approach from the suppliers of services. The aim of the introduction of ITSM is not only the understanding of business objectives but also the provision of the IT services that are required and their cost optimisation.

Benefits

Implementation of ISO 20000 brings with it many benefits and advantages. These will of course differ from organization to organization. For example: Alignment of information technology services and business strategy / Creation of a formal framework for current service improvement projects, creates competitive advantage via the promotion of consistent and cost-effective services / Reduction of risk and thus cost in terms of external service receipt / Improved relationship between different departments via better defninition and more clarity in terms of responsibility and goals.